At phcach, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal information phcach collects, why we collect it, how we use and protect it, and what rights you have over your own data as a player on the phcach platform in the Philippines.
These cards highlight the key principles behind phcach's approach to data privacy. The full legal text follows below — please read it carefully.
Every piece of data you share with phcach — from your registration details to your GCash transaction records — is protected by 256-bit SSL encryption. Your information is never transmitted or stored in plain text on the phcach platform.
phcach gives you full visibility and control over your personal data. You can request access to the data we hold about you, ask for corrections, or request deletion of your account data at any time by contacting our support team.
phcach does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate and improve the phcach platform and to comply with our legal obligations under Philippine law.
phcach processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We are committed to upholding the rights of Filipino players under this legislation.
phcach uses cookies and similar technologies only to improve your experience on the platform — for session management, performance analytics, and personalisation. We do not use cookies to track your activity outside of phcach.
If you have any questions or concerns about how phcach handles your personal data, our support team is available 24/7 to assist you. We take every privacy inquiry seriously and respond promptly to all data-related requests.
phcach ("phcach," "we," "us," or "our") operates the online gaming platform accessible at phcach.com, including all associated games, features, mobile applications, and services (collectively, the "Platform"). phcach is the data controller responsible for the personal information collected and processed through the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way phcach handles your personal data, you may contact our Data Privacy Officer at:
Email: [email protected]
Subject line: Data Privacy Inquiry
Our support team is available 24 hours a day, 7 days a week, and will respond to all privacy-related inquiries as promptly as possible.
This Privacy Policy applies to all personal data collected, processed, and stored by phcach in connection with your use of the Platform, including when you visit the phcach website, register an account, make a deposit or withdrawal, participate in any game or promotion, contact our support team, or download and use the phcach mobile application.
This Privacy Policy does not apply to third-party websites, services, or applications that may be linked to or from the phcach Platform. phcach is not responsible for the privacy practices of any third parties, and we encourage you to review the privacy policies of any third-party services you access.
By using the phcach Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
phcach collects the following categories of personal data from players and users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID details | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, city/province of residence | Account communication, support, notifications |
| Financial Data | GCash account name, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Game history, wager amounts, session duration, win/loss records | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, session duration on Platform | Platform improvement, user experience optimisation |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
phcach does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming purposes (e.g., self-exclusion requests).
phcach collects personal data through the following means:
You provide personal data directly to phcach when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey or promotion, or submit any form on the Platform.
When you access and use the phcach Platform, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and your interactions with the Platform.
phcach may receive personal data about you from third-party sources in limited circumstances, including from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) in connection with transaction processing, and from identity verification service providers used for KYC compliance. phcach only receives data from third parties where we have a lawful basis to do so.
phcach uses the personal data we collect for the following purposes:
phcach will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
phcach processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines:
phcach does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and on a strictly need-to-know basis:
phcach engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platform providers. These service providers are contractually bound to process your data only on phcach's instructions and in accordance with applicable data protection laws.
phcach may disclose your personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies where required to do so by law, court order, or regulatory directive. This includes disclosures to the Anti-Money Laundering Council (AMLC) and other relevant Philippine authorities where required under applicable AML regulations.
In the event of a merger, acquisition, restructuring, or sale of all or part of phcach's business, your personal data may be transferred to the relevant successor entity. phcach will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.
phcach may share your personal data with other third parties where you have given your explicit consent for us to do so.
phcach retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
In general, phcach retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with applicable Philippine AML and gaming regulatory requirements. Gaming activity records and financial transaction logs may be retained for longer periods where required by law.
Where personal data is no longer required for any lawful purpose, phcach will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.
phcach implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While phcach takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phcach will notify you and the relevant Philippine authorities in accordance with applicable legal requirements.
You are responsible for maintaining the security of your phcach account credentials. phcach will never ask you for your password via email, chat, or any other channel.
phcach uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and analyse Platform performance. The following types of cookies are used by phcach:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the Platform to function correctly, including maintaining your login session and security tokens | Session / up to 24 hours |
| Performance Cookies | Collect anonymised data on how players use the Platform to help phcach improve performance and identify errors | Up to 12 months |
| Functional Cookies | Remember your preferences such as language settings and game display options | Up to 12 months |
| Analytics Cookies | Help phcach understand aggregate usage patterns to improve the Platform and player experience | Up to 24 months |
You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the phcach Platform and your ability to access certain features. phcach does not use cookies to track your activity on websites outside of the phcach Platform.
As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal data held by phcach:
To exercise any of the above rights, please contact phcach's Data Privacy Officer at [email protected] with the subject line "Data Privacy Request." phcach will respond to all verified requests within thirty (30) days of receipt.
The phcach Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. phcach does not knowingly collect personal data from individuals under the age of 21.
If phcach becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on phcach, please contact our support team immediately at [email protected].
phcach reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, phcach will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is indicated at the top of this page. Your continued use of the phcach Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated Privacy Policy, you must cease using the Platform and may request account closure in accordance with our Terms and Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how phcach protects your personal data.
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts and regulatory bodies of the Philippines, including the National Privacy Commission.
For any privacy-related concerns, please do not hesitate to reach out to phcach's support team. We are committed to resolving all data privacy matters fairly, transparently, and in accordance with Philippine law.
Now that you know how phcach protects your personal data, you can play with full confidence. Join thousands of Filipino players enjoying fair, secure gaming with fast GCash deposits and withdrawals.
phcach is for players aged 21 and above only. Please gamble responsibly.