phcach FAQ —
Your Questions Answered

You must be at least 21 years old to register and play on phcach. This is in line with Philippine gaming regulations for casino-style online games. phcach takes age verification seriously — we may ask you to submit a valid government-issued ID to confirm your age before processing withdrawals. Players found to be under 21 will have their accounts suspended immediately.

No. Each player is allowed only one phcach account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the login page instead of creating a new account.

Go to the phcach login page and tap "Forgot Password." Enter your registered mobile number or email address and we will send you a one-time reset code. Enter the code, set your new password, and you are back in. If you do not receive the code within a few minutes, check your spam folder or contact our support team for assistance.

Account verification on phcach is required before you can make your first withdrawal. To verify, log in to your account and go to the Profile section. Upload a clear photo of a valid Philippine government-issued ID — your PhilSys ID, passport, driver's license, or SSS/GSIS card all work. Our team reviews submissions within 24 hours. Verified accounts also enjoy higher withdrawal limits and priority support.

phcach supports all major Philippine payment methods. For deposits and withdrawals, you can use GCash, PayMaya, BPI, BDO, and Metrobank. GCash and PayMaya are the fastest options — deposits are credited instantly and withdrawals typically arrive within minutes. Bank transfers via BPI, BDO, and Metrobank are processed within 1–3 business days. All transactions are in Philippine Peso (₱) so there is no currency conversion involved.

The minimum deposit on phcach is ₱50. This low entry point makes phcach accessible to all Filipino players regardless of budget. There is no maximum deposit limit for verified accounts. If you are depositing for the first time, make sure your phcach account is active and your GCash or PayMaya wallet has sufficient balance before initiating the transaction.

GCash and PayMaya withdrawals are typically processed within 15 to 30 minutes after approval. Bank withdrawals to BPI, BDO, and Metrobank take 1 to 3 business days depending on your bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. phcach processes all withdrawal requests as quickly as possible — your winnings are yours and we want you to receive them fast.

phcach does not charge any withdrawal fees on standard transactions. However, your bank or e-wallet provider may apply their own transaction fees depending on the amount and method. We recommend checking with GCash, PayMaya, or your bank directly if you notice any deductions on their end. phcach's side of the transaction is always fee-free for players.

If your deposit has not appeared after 15 minutes, first check that the transaction was completed successfully on your GCash or bank app and that the reference number was generated. Then log out and log back into your phcach account and check again. If the balance still has not updated, contact our 24/7 support team with your transaction reference number and the amount deposited. We will investigate and resolve it promptly.

phcach currently offers seven games: Dice, Queen of Bounty, Dragon Tiger Luck, Circle, Muay Thai Champion, Star Fishing, and Butterfly Blossom. Each game has its own rules, betting options, and payout structure. Visit the Game page for a full overview of all available phcach games and links to each one.

Yes — all phcach game results are generated by certified random number generation (RNG) systems. This means every dice roll, card draw, reel spin, and wheel stop is completely random and cannot be predicted or manipulated by anyone, including phcach staff. The RNG system is regularly audited to ensure fairness. Filipino players can trust that every phcach game outcome is genuinely unbiased.

Minimum bets vary by game but are designed to be accessible for all Filipino players. Most phcach games allow bets starting from as low as ₱1 per round. This means you can enjoy a full gaming session on phcach without needing a large bankroll. Check the individual game page for the specific minimum and maximum bet limits that apply to each phcach game.

Some phcach games offer a demo or practice mode that lets you explore the game mechanics without risking real money. This is a great way to get familiar with the rules and features before placing real bets. Log in to your phcach account and look for the "Try Demo" option on supported game pages. Note that demo mode winnings cannot be withdrawn — only real-money play qualifies for actual payouts.

phcach games are designed to handle connection interruptions gracefully. If you get disconnected mid-round, the game server continues processing the round based on your last confirmed bet. When you reconnect and log back in, you will see the result of the round in your game history. Any winnings from that round will be credited to your account automatically. If you believe a round result was affected by a technical error, contact our support team with the round ID.

Yes — phcach has a dedicated mobile app built specifically for Filipino players. The app is lightweight, fast, and optimized for Philippine mobile networks including Globe, Smart, and DITO. It gives you access to all phcach games, your account balance, deposit and withdrawal tools, and 24/7 support — all in one place. Visit the phcach App page to download it for your Android device.

Yes, the phcach app is completely free to download and install. There are no subscription fees or hidden charges for using the app. All you need is a registered phcach account to log in and start playing. The app is regularly updated with performance improvements and new features so make sure you keep it updated for the best experience.

Absolutely. phcach is fully accessible through any mobile browser — Chrome, Firefox, or Safari on your smartphone. Just go to phcach.com, log in, and play directly without installing anything. The browser version is just as fast and feature-complete as the app. Many Filipino players prefer the browser version because it requires no storage space on their phone.

Yes. phcach uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are all secured. We never share your data with third parties without your consent. Two-factor authentication (2FA) is also available and strongly recommended to add an extra layer of protection to your phcach account.

phcach is committed to responsible gaming. We offer deposit limits, session time reminders, and self-exclusion tools that you can activate directly from your account settings. If you feel your gaming habits are becoming a concern, you can request a temporary or permanent self-exclusion at any time. We also encourage players to visit our Responsible Gaming page for more resources and guidance. Remember — phcach is for entertainment, and gaming should always stay fun.

If you notice any unauthorized activity on your phcach account — such as unrecognized logins, missing balance, or suspicious transactions — change your password immediately and contact our support team right away. Our security team is available 24/7 and will investigate any reported issues promptly. Do not share your phcach login credentials with anyone, including people claiming to be phcach staff.